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Sending Case Reply Email With Proper Reply-To in SuiteScript

I have some functionality that automatically sends an email response when a case is created via someone submitting an email that gets sent to a NetSuite case profile email address. The trouble comes when attempting to set a proper reply-to email address. So far the attempts at creating one don't allow for a successful response directly back into the case record. At first undeliverable messages were being returned until I found an error made in the structure of the address. Now, however, the messages don't appear to make it back to the case records. This is the structure being used:
cases.AAAAA.BBBBB_CCCCC_DDDDD.EEEEE#AAAAA.email.netsuite.com
// AAAAA is the account number
// BBBBB is the internal ID of the case record
// CCCCC is the internal ID of the message record
// DDDDD is the internal ID of the customer record on the case
// EEEEE is a hexadecimal value of unknown sourcing or meaning
I'm thinking maybe part of the problem is that the message record ID is the ID of the message that was sent out from the case, and with what I've been doing it's the ID of the message record saved from the initial incoming email that generated the case in the first place. This leads me to believe that I can't just use the email.send() API with setting a reply-to email address, but I don't see another way to send out the email. Is there anything that I'm missing?

You do not use the email.send() function if you intend on having the customer be able to reply to a Support Case.
Instead, you need to create a Case record (or load an existing one) and then send your email message through that Case record.
Upload the following example script to your File Cabinet and create a Suitelet script, deploy it, and run it. You'll see a simple form that allows you to send out an email via a Case record.
EXAMPLE SCREENSHOT:
CODE:
/**
* #NApiVersion 2.x
* #NScriptType Suitelet
*/
define(['N/ui/serverWidget', 'N/ui/message', 'N/record', 'N/url', 'N/email'], function (serverWidget, message, record, url, email) {
function onRequest(context) {
var form = serverWidget.createForm({
title: 'Send Email via Support Case'
});
form.addField({
id: 'custom_customer',
label: 'Customer',
type: serverWidget.FieldType.SELECT,
source: record.Type.CUSTOMER
});
form.addField({
id: 'custom_email',
label: 'Email Address (not required)',
type: serverWidget.FieldType.TEXT
});
form.addField({
id: 'custom_messagesubject',
label: 'Message Subject',
type: serverWidget.FieldType.TEXT
});
form.addField({
id: 'custom_messagebody',
label: 'Message Body',
type: serverWidget.FieldType.RICHTEXT
});
form.addSubmitButton({
label: 'Send Email'
});
if (context.request.method === 'POST') {
var customerId = context.request.parameters['custom_customer'];
var customerEmail = context.request.parameters['custom_email'];
var messageSubject = context.request.parameters['custom_messagesubject'];
var messageBody = context.request.parameters['custom_messagebody'];
try {
var caseId = 0;
var errorMsg = '';
var caseRec = record.create({
type: record.Type.SUPPORT_CASE
});
caseRec.setValue({
fieldId: 'company',
value: customerId
});
// You can specify an email address to overide the customer's default
// Useful if you need to use an "Anonymous Customer" record and set the outgoing email address to the correct one
if (customerEmail != '') {
caseRec.setValue({
fieldId: 'email',
value: customerEmail
});
}
caseRec.setValue({
fieldId: 'title',
value: messageSubject
});
caseRec.setValue({
fieldId: 'emailform',
value: true
});
caseRec.setValue({
fieldId: 'outgoingmessage',
value: messageBody
});
caseId = caseRec.save({
ignoreMandatoryFields: true
});
} catch (e) {
errorMsg = JSON.stringify(e);
}
if (caseId > 0 && errorMsg == '') {
var caseUrl = url.resolveRecord({
recordType: record.Type.SUPPORT_CASE,
recordId: caseId
});
form.addPageInitMessage({
message: 'Email sent successfully. <a target="_blank" href="' + caseUrl + '">Open Support Case</a>',
title: "Success!",
type: message.Type.CONFIRMATION
});
} else {
form.addPageInitMessage({
message: "Error occurred while sending case message: " + errorMsg,
title: "Failed",
type: message.Type.ERROR
});
}
}
context.response.writePage(form);
}
return {
onRequest: onRequest
};
});

Using the relatedRecords.activityId will automatically send the email with case reply to address.
email.send({
author: me.id,
recipients: you.id,
subject: 'New Case',
body: emailBody,
// attachments: [fileObj],
relatedRecords: {
activityId: thisCase.id
}
});

Formatting an email in JavaScript and SendGrid

I'm trying to pass a formatted string into my function, but when the email is sent the text does not appear line by line, which is what I want.
var bodySummary = nominatorName + "\n" + nominatorRegion
// Run email Cloud code
Parse.Cloud.run("sendEmail", {
toEmail: "test#gmail.com",
subject: "Email Test",
body: bodySummary
}).then(function(result) {
// make sure to set the email sent flag on the object
console.log("result :" + JSON.stringify(result));
}, function(error) {
// error
});
I'm using SendGrid and Parse Cloud Code to generate emails in my web app:
Parse.Cloud.define("sendEmail", function(request, response) {
// Import SendGrid module and call with your SendGrid API Key
var sg = require('sendgrid')('API_KEY');
// Create the SendGrid Request
var reqSG = sg.emptyRequest({
method: 'POST',
path: '/v3/mail/send',
body: {
personalizations: [
{
to: [
{
// This field is the "to" in the email
email: request.params.toEmail,
},
],
// This field is the "subject" in the email
subject: request.params.subject,
},
],
// This field contains the "from" information
from: {
email: 'no-reply#test.com',
name: 'Test',
},
// This contains info about the "reply-to"
// Note that the "reply-to" may be different than the "from"
reply_to: {
email: 'no-reply#test.com',
name: 'Test',
},
content: [
{
// You may want to leave this in text/plain,
// Although some email providers may accept text/html
type: 'text/plain',
// This field is the body of the email
value: request.params.body,
},
],
},
});
// Make a SendGrid API Call
sg.API(reqSG, function(SGerror, SGresponse) {
// Testing if some error occurred
if (SGerror) {
// Ops, something went wrong
console.error('Error response received');
console.error('StatusCode=' + SGresponse.statusCode);
console.error(JSON.stringify(SGresponse.body));
response.error('Error = ' + JSON.stringify(SGresponse.body));
}
else {
// Everything went fine
console.log('Email sent!');
response.success('Email sent!');
}
});
});
The end result email should look like this:
nominatorName
nominationRegion
Currently, it looks like this:
nominatorName nominatorRegion

There could be two ways to accomplish.
Using HTML Body
var bodySummary = nominatorName + "<br>" + nominatorRegion
Using newline escape characters
var bodySummary = nominatorName + "\r\n" + nominatorRegion

You need to replace the line break character \n with the HTML line break <br>.
For example:
var bodySummary = nominatorName + '<br>' + nominatorRegion;

Parsing array of data and sending with nodemailer?

I've got an array of data that I want to send in a table using NodeMailer that looks something like:
var results = [ {
asin: 'B01571L1Z4',
url: 'domain.com',
favourite: false,
createdAt: 2016-11-18T19:08:41.662Z,
updatedAt: 2016-11-18T19:08:41.662Z,
id: '582f51b94581a7f21a884f40'
},
{
asin: 'B01IM0K0R2',
url: 'domain2.com',
favourite: false,
createdAt: 2016-11-16T17:56:21.696Z,
updatedAt: 2016-11-16T17:56:21.696Z,
id: 'B01IM0K0R2'
}]
What I am trying to do i to create a loop inside my HTML and then loop through the data. I did try the below, but it seems there are limitations on what I can do.
var sendUpdatedMerch = transporter.templateSender({
from: '"Test" <domain1#gmail.com>', // sender address
subject: 'Test Updates', // Subject line
html: '<div><table><thead><tr><th>ASIN</th><th>Url</th><th>Favourite</th><th>createdAt</th></tr></thead><tbody>{{result.forEach((item) => {<tr><td>{{asin}}</a></td><td>{{url}</td><td>{{favourite}}</td><td>{{createdAt}}</td></tr>})}}</tbody></table></div>' // html body
});
sendUpdatedMerch({
to: 'domain#gmail.com'
}, {results}, function(err, info){
if(err){
console.log(err);
} else {
console.log('Done');
}
})
Could anyone point out where I am going wrong please and what I need to do to correct my problems.

It seems you have tried to use results.forEach((item) but you placed this inside the quotes 'result.forEach((item)' which is a string and won't execute at all.
You may have used this kind of syntax in your page when you used the view engines like jade, swig etc which will do the parsing for you. But here, you should call them manually to parse this kind of syntax.
Otherwise, you can do the parsing with the array function as below where I have used array.reduce which is handy and will do the parsing nicely.
You can try the same to generate the content and append it to the html as below.
html: '<div><table><thead><tr><th>ASIN</th><th>Url</th><th>Favourite</th><th>createdAt</th></tr></thead><tbody>' +
content + '</tbody></table></div>' // html body
var results = [ {
asin: 'B01571L1Z4',
url: 'domain.com',
favourite: false,
createdAt: '2016-11-18T19:08:41.662Z',
updatedAt: '2016-11-18T19:08:41.662Z',
id: '582f51b94581a7f21a884f40'
},
{
asin: 'B01IM0K0R2',
url: 'domain2.com',
favourite: false,
createdAt: '2016-11-16T17:56:21.696Z',
updatedAt: '2016-11-16T17:56:21.696Z',
id: 'B01IM0K0R2'
}];
var content = results.reduce(function(a, b) {
return a + '<tr><td>' + b.asin + '</a></td><td>' + b.url + '</td><td>' + b.favourite + '</td><td>' + b.reatedAt + '</td></tr>';
}, '');
console.log(content);
/*
var sendUpdatedMerch = transporter.templateSender({
from: '"Test" <domain1#gmail.com>', // sender address
subject: 'Test Updates', // Subject line
html: '<div><table><thead><tr><th>ASIN</th><th>Url</th><th>Favourite</th><th>createdAt</th></tr></thead><tbody>' + content + '</tbody></table></div>' // html body
});
sendUpdatedMerch({
to: 'domain#gmail.com'
}, {results}, function(err, info){
if(err){
console.log(err);
} else {
console.log('Done');
}
})
*/

mc:edit do not work in Mailchimp template with Mandrill Javascript API

I'm trying to send emails through the Mandrill API with Mailchimp templates. I am doing this in the cloud code with Parse.com, see here https://www.parse.com/docs/cloud_modules_guide#mandrill. The emails are sent just fine, however, the mc:edit fields are never updated. This is the only content in the template now:
<span mc:edit="ship_id">ship_id</span>
This is what my call in Javascript looks like, hope somebody sees my mistake. I'm running this in Parse.com cloud code if that makes any difference. Thanks a lot!
var Mandrill = require('mandrill');
Mandrill.initialize('api-key');
Mandrill.sendTemplate({
template_name: "Drip campaign",
template_content: [{
name: "ship_id",
content:"Test Test"
}],
message: {
text: "Hi",
subject: "You have new mail",
from_email: "info#example.com",
from_name: "Thomas",
to: [
{
email: "answer#example.com",
name: "Fred"
}
],
"headers": {
"Reply-To": "answer#example.com"
},
"important": false,
"track_opens": true,
"track_clicks": true,
},
async: true
},{
success: function(httpResponse) {
response.success("Email sent!");
},
error: function(httpResponse) {
console.error(httpResponse);
response.error("Uh oh, something went wrong");
}
});
}

Ok, so there is nothing wrong with my code, but it seems like the templates are not sent properly from Mailchimp to Mandrill as adding fields such as |NAME| for merge tages or mc:edit="name" just were not populated. At least the code of the Mailchimp template is pretty weird and very nested.
For that reason, I would recommend using your own HTML here, where you enter the merge tages or mc:edits https://mandrillapp.com/templates/.

As far as I understand from your question that you want to send e-mail at the same time you want to dynamically edit the mail content. As you have already used, you can do it via the Mandrill API. I suggest you to use the js files which are downloadable in the link;
https://github.com/jlainog/parse-mandrill-sendTemplate
From the js file in the github account, you can dynamically edit the mail content(must be in your template) via using the tag mc:edit.
For my case working copy of code is below;
Parse.Cloud.define("sendMail", function(request, response) {
var Mandrill = require('cloud/mandrillSend.js');
var sentTo = //Mail address to sent
var subject = //Mail Subject
var fromEmail = //From email
var fromName = //From Name
var sentToName = //Parameters from request
var fullName = //Full Name
Mandrill.initialize('YOUR MANDRILL API KEY');
Mandrill.sendTemplate({
template_name: "MANDRIL TEMPLATE",
template_content: [
{
name: "nameHeader",
content: sentToName,
},
{
name: "mail",
content: sentTo,
},
],
"key": "YOUR MANDRILL API KEY",
message: {
subject: subject,
from_email: fromEmail,
from_name: fromName,
to: [{
email: sentTo,
name: fullName
}],
important: true
},
async: false
}, {
success: function (httpResponse) {
console.log(httpResponse);
response.success("Email sent!");
},
error: function (httpResponse) {
console.error(httpResponse);
response.error("Uh oh, something went wrong");
}
});
});
For example, in Mandrdil Template there is a span with the id;
<span mc:edit="mail"> test#gmail.com</span>
Hope this helps.
Regards.

Add elements in the DOM with JS

I'm trying to print in the HTML the data from another part of the site, the data appears on the console, however not in the HTML.
I believe it is an error in the code, could someone point me or direct me?
$.ajax({
type: "GET",
url: 'https://example.com',
crossDomain: true,
success: function (json) {
var reservas = json;
reservas.forEach(function (reserva) {
$(".reservas").append($("<td/>", {
html: reserva
}));
console.log(reserva);
});
},
error: function (e) {
console.log(e);
}
});
If i change the variable reservas for:
var reservas = ["test", "test2", "test3"]
And the elements are being added..
when I give console.log (reserve), the console return:
Object {
_id: "10152686662737642",
nome: "First Person",
email: "email1#gmail.com",
__v: 0
}(index):68
Object {
_id: "10152433045473800",
nome: "Second Person",
email: "email2#gmail.com",
__v: 0
} (index):68
maybe the problem is that is not an array?

Based on your clarifications. I believe what you want to do is:
$(".reservas").append($("<td/>", {
html: JSON.stringify(reserva)
}));
either that or $(".reservas") isn't finding any elements in the DOM. Also you may want to do something like:
$(".reservas").append($("<td/>", {
html: reserva.nome + " " + reserva.email
}));
instead depending on what you actually want to display